// privacy
Privacy policy
PolarisTech (“we”, “us”) is a sole proprietorship registered in Singapore. This policy explains how we handle personal data on polaristech.com.sg and in the apps and games we publish, in line with Singapore's Personal Data Protection Act 2012 (PDPA).
What we collect
| Where | What | Why |
|---|---|---|
| Contact form | Name, email, contact number (optional), your message | To reply to you and provide what you asked for |
| Website visits | IP address, browser type, pages requested and time, in our server logs | To keep the site secure and working |
| Offline games and apps | Nothing. Your progress stays on your device. | — |
| Online game accounts (if and when we launch online play) | Player ID, an ID generated on your device, your Google account ID if you link it, game progress and items | To run your account, save your progress and prevent cheating |
| In-game purchases | Order ID, item bought, price, time and status from Google Play | To deliver what you bought and handle refunds |
| Support and diagnostics | App version, device model, error logs | To find and fix problems |
Payments are processed by Google Play. We never see your card or bank details. We don't use advertising or tracking cookies on this website.
How we use it
- To reply to your messages and provide our services
- To run, maintain and improve our games and apps
- To keep our systems secure and to prevent fraud and cheating
- To meet our legal, tax and accounting obligations
We don't sell personal data, and we don't use it for advertising.
Who we share it with
Only with service providers that work for us, and only what they need:
- Hosting providers: hosting for our website and any game servers
- Google: Google Play billing and sign-in, and our business email
We may also disclose data where the law requires it.
Where it's stored
Our servers are in Singapore. Some providers, such as Google, may process data in other countries. Where that happens, we rely on providers that protect personal data to a standard comparable to the PDPA.
How long we keep it
- Contact messages: up to 2 years after our last exchange
- Online game accounts: while your account is active, and deleted within 30 days of a deletion request
- Purchase records: 5 years, as required for tax and accounting in Singapore
- Server logs: up to 90 days
Your rights
You can ask to see the personal data we hold about you, correct it, withdraw your consent or have it deleted. Email contact@polaristech.com.sg and we'll respond within 30 days. To delete a game account, see Delete your account.
Children
Our games are not directed at children under 13, and we don't knowingly collect their personal data. If you believe a child has given us personal data, contact us and we'll delete it.
Security
We use encrypted connections (HTTPS), limit who can access data, and patch and harden our servers ourselves. No system is perfectly secure, so please tell us straight away if you notice anything wrong.
Changes to this policy
If we change this policy, we'll update the date at the top. For significant changes, we'll also let you know in the app or on this website.
Contact and Data Protection Officer
PolarisTech, Singapore
Data Protection Officer: contact@polaristech.com.sg