// account & data
Delete your account and data
You can ask us to delete your game account and its data at any time. This page explains how, and what happens next.
Right now, our games save progress only on your device. If we add online accounts later, this page will explain how they work. Until then, you can remove all game data by clearing the app's storage or uninstalling the app.
Option 1: in the game
- Open the game and tap Settings.
- Go to Account and tap Delete account.
- Confirm. Your account is closed and you're signed out straight away.
Option 2: send us a request
Can't open the game? Use this form, or email contact@polaristech.com.sg. Include your Player ID (in Settings → Account) so we can find the right account.
What we delete
- Your account and Player ID
- Your linked Google account ID
- Your cloud save: heroes, items, progress and currency balances
- Support messages linked to your account
What we keep, and for how long
- Purchase records (order ID, item, date, amount): 5 years, as required for tax and accounting in Singapore
- Anonymous totals that can't identify you, such as the number of players
How long it takes
We delete your account within 30 days of your request and confirm by email. Deleting your account doesn't cancel or refund past purchases, and any unspent items or currency are lost. For refunds, see Google Play's refund policy.